Frequently Asked Questions

 

Q: Does the price include set up and delivery?

A: AIR offers free setup and delivery on all orders.


Q: Do you deliver to other cities?

A: Yes. We deliver to all of metro Atlanta and much of the surrounding area. If you'd like to confirm that we can deliver to your area, please call our office at (404 333-0828, or email brent@air-moonwalk.com.


Q: Does the rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.


Q: When do you set up?

A: It depends on how many rentals we have that day. Generally we arrive 1-3 hours before start of your rental period. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. Please call a few days prior to your party to confirm the delivery time. One adult will need to be present to sign our contract and pay the balance of the invoice.


Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. Atlanta Inflatable Rides, LLC cleans and disinfects all inflatables after every rental.


Q: Do we have to keep it plugged in the entire time?

A: Yes. The blower keeps air in the jump unit the entire time. Once unplugged, the jump will deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker, so we bring our own heavy duty cords for your safety and convenience.


Q: What about parks? Do parks have electricity?

A: We set up at parks that require a pavillion to be reserved and will happily provide generators for any event. Unfortunately, we cannot set up at parks that do not offer reservations (Please note that additional fees apply to park reservations).


Q: What payment methods do you accept?

A: Cash or credit card (Visa, Mastercard, or Discover). If paying by cash, please have exact change as our drivers do not carry cash.  If paying by credit card, please pay during normal business hours prior to your scheduled party.  For your protection, our drivers do not take credit cards on delivery.


Q: What if we need to cancel?

A: Not a problem, just contact us as soon as possible. Please see our cancellation and rescheduling policy for more details.


Q: Do you require a deposit?

A: Yes. All orders require a $50 credit card deposit (Visa, Mastercard or Discover). Deposits are non-refundable, however, under certain circumstances we do offer a rain check valid for one year.

Q: How big are the jumps?

A: Our standard moonwalks/bounce houses/jumps are approximately 15'x15'. Please note the space required for each jump (listed on each item's booking page), as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked as well as for the blower. The jumps cannot contact or rub against trees, walls, or other obstacles for the safety of the participants and to prevent damage to the equipment. The sizes listed with each jump include the space needed for stakes etc. If you have any questions, please call our office at (404) 333-0828.


Q: What about the big jumps? Any special requirements?

A: All of our jumps have special requirements listed on their booking pages. Also, make sure you have at least 4' of room to access the area where the jump will be set up. The jumps can weigh up to 800 pounds so we will need a clear path with ample room to set up. The heavier the equipment, the closer we will need to drive to the setup area. Again, if in doubt, give us a call at (404) 333-0828.


Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Unfortunately, we cannot set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. If setting up on a parking lot the equipment will need to be secured to non-moveable objects if it cannot be staked. Good examples of secure objects would include light poles, building columns, and large trees.  We cannot deliver down or up steep hills, stairs, pavers or rocks of any kind.  Please call ahead if in doubt.


Q: Can we see copies of your safety rules and insurance certification?

A: Sure. Here are our safety rules and our certificate of insurance. You'll also need to sign a copy of our rules on delivery.


Q: Are we responsible for damage to rental equipment?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (e.g. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, which can cost thousands of dollars.  We don't want anyone to end up in that situation, which is why we require customers to sign and abide by oursafety rules when using our equipment.

 

 

Still have a question? Call us at (404) 333-0828 or send an email to 
brent@air-moonwalk.com.


Copyright 2013, Atlanta Inflatable Rides, LLC.™